Refund and Returns Policy

At Ajike Essentials, we are committed to providing quality cleaning products and excellent service. Please review our Refund & Returns Policy carefully before making a purchase.

Returns

We accept returns only under the following conditions:

• The item delivered is damaged, leaking, or incorrect
• The issue is reported within 24 hours of delivery or pickup
• The product is unused, unopened, and in its original packaging

Requests made after 24 hours will not be accepted.

Non-Returnable Items

• Opened or used products
• Items damaged due to improper handling after delivery or pickup
• Orders returned due to a change of mind
• Discounted or clearance items

Refunds

• Refunds are issued only after inspection and approval of the returned item
• Approved refunds are processed via bank transfer
• Refund processing time is 3–5 business days after approval
• Delivery and logistics fees are non-refundable

Exchanges

• Exchanges are allowed only for incorrect or defective items, subject to availability
• Customers may be required to pay any price difference where applicable

Delivery & Pickup Responsibility

Customers are advised to inspect items immediately upon delivery or pickup. Ajike Essentials will not be held responsible for issues reported after items have been accepted.

Stockpiled Goods

• Stockpiled items must be collected within 3 weeks
• Ajike Essentials will not be responsible for goods left beyond this period

Contact Us

For all refund, return, or exchange inquiries, please contact us within the stated timeframe:

Phone / WhatsApp:
0705 224 3768
0805 528 8354
0907 836 4739
0902 890 7956 (Cleaning products only)

Email:
Ajikeempire@gmail.com

By placing an order with Ajike Essentials, you agree to this Refund & Returns Policy.